Help Centre

We get a lot of questions about NG24 Fitness gym use – some are pretty simple; others a bit more complicated .Here are some answers to a few frequently asked.

MEMBERSHIP

You can pay by card or cash.

Come and see a member of the staff or message us on Facebook.

Inform the member of staff or message us on Facebook or the website

The minimum age is 14. You can come with an adult if you are under 14.

You can request to put on hold your membership for those reasons. Talk to our staff or message us on Facebook.

Talk to the member of staff or message us on Facebook or the website.

FACILITIES & BENEFITS

The staff is always there when the gym is open.

Monday – Friday (6am-9pm)
Saturday – Sunday (8am-4pm)

Gym will be locked during these hours

You can find the shower at the gym. Please ask the staff.

Yes, we have lockers.

Yes, we have a free parking area for you.

Yes, you can borrow. Please ask a member of the staff.

Please ask WiFi code from the staff

GENERAL

Please ask the member of the staff to help you.

Wear gym gear, trainers

Yes, we have equipment especially for you.

Yes, just come and talk to our staff. You can also email us to schedule a tour.

Yes, please ask the staff about the discount.

Yes, please ask the staff for more details.

Come and see a member of the staff or message us.

Sorry but pets are not allowed.

Quietest time is between 11am-4pm

Your children can wait at the members’ lounge.

Yes, you should bring your own towel.

Yes, our members of the staff are trained in first aid.

LOSS

Almost all belongings found in changing rooms are kept behind the counter. Ask the staff when you come next time.

CLEANING & HYGENE | Emergency

We always clean and sanitize our gym equipment.

Follow the exit sign and leave the gym straight away.

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